Privacy
Policy.

This Privacy Policy explains how Renevtech ("we", "us", "our") collects, uses, and protects information you provide when using our website at renevtech.com. We take your privacy seriously and are committed to handling your information responsibly.

1. Information We Collect

We collect information in two ways:

Information you provide directly:

• Name, phone number, and pincode when submitting a solar assessment request
• Company name, email, and requirements when submitting a B2B quote request
• Messages sent through our website chatbot
• Messages sent through our contact form

Information collected automatically:

• Pages visited and time spent (via analytics — no cookies required)
• Approximate city-level location derived from your IP address (not stored in full)
• Browser type and device type (for compatibility purposes)
• Referrer URL (how you arrived at our website)

We do not use third-party advertising trackers, Meta Pixel, or Google Ads remarketing tags on this website.

2. How We Use Your Information

We use the information you provide solely to:

• Respond to your enquiry or quote request
• Connect you with a Renevtech engineer for a site assessment
• Process your B2B purchase or bulk order
• Provide support for products you have purchased from us
• Improve the accuracy of our engineering tools and calculators

We do not use your personal information for automated decision-making or profiling.

3. How We Share Your Information

We do not sell, rent, or trade your personal information to any third party.

We may share your information with:

• Our internal team — engineers and sales staff at Renevtech who need to process your enquiry
• ERPNext (our ERP system) — your lead details are stored in our business management system hosted on a private server for internal use only
• Government portals — only when you explicitly request subsidy processing, and only the information required for that application

4. Data Retention

We retain your contact information for as long as necessary to fulfill your enquiry and maintain our business records as required by Indian tax and accounting regulations (typically 7 years for business records).

Chatbot conversation data is retained for 90 days and then deleted automatically.

5. Your Rights

You have the right to:

• Request a copy of the information we hold about you
• Request correction of any inaccurate information
• Request deletion of your information (subject to legal retention requirements)
• Opt out of any future communications from us

To exercise any of these rights, email us at [email protected] with the subject line "Privacy Request". We will respond within 7 business days.

6. Cookies

This website uses minimal cookies. Specifically:

• Theme preference — a single cookie stores whether you prefer dark or light mode. This contains no personal information and is never sent to any server.

We do not use advertising cookies, tracking pixels, or any cross-site tracking technology.

7. Security

We implement reasonable technical and organizational measures to protect your information against unauthorized access, alteration, or disclosure. Our systems are hosted on private servers with restricted access.

However, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security.

8. Children's Privacy

Our website is intended for adults and business users. We do not knowingly collect information from anyone under the age of 18. If you believe a minor has submitted information through our website, please contact us and we will delete it promptly.

9. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. Changes will be posted on this page with an updated date at the top. We encourage you to review this page periodically.

10. Contact

For any questions, concerns, or requests related to this Privacy Policy:

Renevtech
Bengaluru, Karnataka, India
Email: [email protected]
Phone: +91 9901265049